How do you manage
conflict? Do you aim to accommodate others' needs? Or do you put your own needs
first? The key is to find a balance where both your needs and the needs of
others are met. View this presentation on managing conflict for a quick
introduction on various conflict management tendencies.
¨ When determining how to manage conflict, we tend to utilize different styles depending on the situation:
¡ Avoidance—Non-confrontational: walking away from the situation
¡ Accommodation—Non-confrontational: setting aside your needs for the needs of the other party
¡ Competition—Win/lose: your loss is the other party’s gain; tactics include: forcing, low-balling, time constraints, deception, etc.
¡ Compromise—Splitting the difference: (i.e. flipping a coin, cutting something in half)
Collaboration—Win/win: both parties mutually benefit, and creative alternatives are achieved
New Directions for Conflict Management
¨ Bargaining/Negotiation
¨ Negotiation: an interpersonal decision-making process necessary whenever we cannot achieve our objectives single-handedly
Ex. Buying a car; buying a house; things at work
Integrative Bargaining
Distributive Bargaining
¨ Third-Party Conflict Resolution
Differences Between
Distributive & Integrative Bargaining
Distributive
¨ Claim Value (win-lose)
¨ Positional/ Rights/ Power
¨ Goal: Individual Gain
¨ Single Issue
¨ No future relationship
Integrative
¨ Create Value (win-win)
¨ Principled / Interest
¨ Goal: Mutual & Individual Gain
¨ Multiple Issues
¨ Long-term relationship
Outside Conflict Resolution
¡ Mediators—help parties facilitate the dispute but hold no decision power
¡ Arbitrators—makes binding decisions based on the proposals and arguments of the parties involved in the conflict
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